Replace failed hardware units quickly and conveniently with HP Services reliable Next Business Day Exchange service. This easy-to-use HP Care Pack extended warranty service gives you a cost-efficient alternative to on-site repair for HP products.
- General Information
- Manufacturer
- HP Inc.
- Manufacturer Website Address
- http://www.hp.com
- Brand Name
- HP
- Service Name
- Care Pack
- Product Type
- Service
- Service Information
- Service Main Type
- Exchange
- Service Sub Type
- Electronic and Physical
- Service Description
- 9x5xNext Business Day
- Service Details
Remote Problem Diagnosis and Support:
HP Services works with you to isolate hardware problems and help with product installation, configuration, setup, and problem resolution.Next Business Day Exchange:
If the problem cannot be resolved remotely, we replace your failed product with a new or equivalent-to-new product free of major cosmetic defects. Next Business Day Exchange delivery of replacement products is available for calls received before 2:00 pm local time. Your permanent replacement unit will be delivered by 3:00 pm local time.Standard Business Hours Coverage:
Remote telephone support is available 8:00 am-5:00 pm Monday through Friday, excluding holidays.
- Provided Support
- Configuration
- Phone Support
- Troubleshooting
- Service Availability
- 9 x 5
- Service Response Time
- Next Business Day
- Service Location
- On-site
- Service Duration
- 1 Year
- Product Supported
HP Consumer LaserJet:
- 1020n
- 1020nw
- 1022n
- 1022nw
- 1020plus
HP Consumer Color LaserJet:
- 1018
- 1020 (base)
- P1xxx