Minimize system downtime due to hardware failure. This affordable HP Care Pack Service features a commitment to resolve HP BladeSystem and ProLiant hardware problems within 24 hours from the time your service call is received. When you experience system problems, your call is immediately connected to an HP-certified resolution engineer for troubleshooting. If your problem cannot be resolved remotely, an experienced support professional is dispatched to your site to return your covered systems to operational condition.
- General Information
- Manufacturer
- Hewlett Packard Enterprise
- Manufacturer Website Address
- http://www.hpe.com
- Brand Name
- HPI
- Service Name
- Care Pack Call-to-Repair Hardware Support
- Product Type
- Service
- Service Information
- Service Main Type
- Maintenance
- Service Sub Type
- Electronic and Physical
- Service Characteristic
- Parts & Labour
- Service Description
- 24x7
- Service Details
Remote problem diagnosis and support:
- Through electronic support tools that isolate your problem and facilitate resolution
Escalation management:
- Through established procedures that enlist specialized expertise from HP and selected third-parties
Parts availability:
- Inventory of critical replacement parts maintained to support service requests
Onsite hardware support:
- For critical issues that cannot be resolved remotely; coverage includes all required parts and materials
24-hour Repair-time commitment:
- From your initial contact to the HP Global Solution Center; available up to 100 miles (160km) from a designated support hub
Round-the-clock coverage:
- Service is available 24x7x365
Upfront server audit:
- To streamline troubleshooting and repair
- Provided Support
- Remote Diagnosis
- Parts Replacement
- Troubleshooting
- Service Availability
- 24 x 7
- Service Location
- On-site
- Service Duration
- 5 Year
- Product Supported
HP StorageWorks P2000 G3 FC Modular Smart Array